Located in Santa Ana, CA
Pay: $21+/hour
Job Full Description
Customer Service Representative – Travel Industry
Location: Santa Ana, CA
Pay Rate: $21+/hour
About the Role
We’re seeking a Customer Service Representative with experience in the travel industry who thrives in a fast-paced, customer-focused environment. This role is ideal for someone who understands the unique needs of travelers and enjoys creating positive experiences from booking through post-travel support.
If you’ve worked in airlines, hospitality, cruise lines, travel agencies, or tour operations, this could be a great next step.
Key Responsibilities
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Serve as a primary point of contact for customers before, during, and after travel
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Handle reservations, changes, cancellations, and itinerary adjustments
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Respond to customer inquiries via phone, email, and chat in a professional and empathetic manner
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Resolve issues related to schedules, accommodations, billing, and travel disruptions
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Accurately document customer interactions and updates in internal systems
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Collaborate with internal teams and travel partners to ensure seamless service
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Maintain a high level of product and destination knowledge
Qualifications
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2+ years of customer service experience within the travel industry
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Strong communication and problem-solving skills
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Ability to remain calm and solution-focused in time-sensitive situations
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Experience working with reservation systems or CRM platforms
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Proficient with Microsoft Office and/or customer service software
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Detail-oriented with excellent follow-through
Preferred Experience
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Background in airline, cruise, hotel, corporate travel, or travel agency environments
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Experience handling high call volumes or multi-channel customer support
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Familiarity with GDS systems (Sabre, Amadeus, Galileo) is a plus
What’s Offered
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Competitive pay based on experience
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Stable schedule with opportunities for growth
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Supportive, team-oriented work environment
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Opportunity to leverage travel industry expertise in a customer-focused role
How to Apply
Apply online at www.expresspros.com (Costa Mesa Office)
Text APPLY to 714-676-5198
Call 714-676-5198
Email resume to Jobs.CostaMesaCA@ExpressPros.com
Costa Mesa, CA
3411
2961 West MacArthur Boulevard
Suite 216
Santa Ana, CA 92704
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